- Assigning projects to staff
- Monitoring multiples sale pipelines
- Storing contact details
- Evaluating the performance of marketing and sales activities
7 Best CRM Software for Small Business UK-wide
1. Freshworks CRM
Freshworks CRM is perhaps the best free CRM software for small businesses in the UK. Its smooth interface offers users a refreshing approach to small and medium business management.
2. HubSpot
HubSpot customer relationship management software was designed to streamline customer and client engagement. It’s the best CRM for those businesses that desire effective reporting tools and business performance insights.
- Marketing tools such as email templates and website messenger
- Ticketing system
- Contact tracking
3. Zoho CRM
Zoho CRM is an easy-to-use CRM that’s well priced and comes with the best sales, marketing, and customer service features. It’s among the very best sales and management CRM systems for small and medium businesses. This cloud-based CRM uses process management, customization, and analytics. As a result, business owners can track leads, contacts, accounts, and sales. It supports the integration of third-party apps and collaborative tools, such as Microsoft 365, QuickBooks, Slack, and Google Workspace. What’s even better, the CRM system can scrape data from social media platforms and scan business cards. Therefore, it’s a powerful lead generation software. There are seven Zoho CRM plans, one free and the others paid. The free model offers businesses essential sales management tools for accounts, leads, and workflows. You can use the basic email template to implement website forms to collect new prospects. Plus, to streamline communication. The paid solutions include Standard, Professional, Enterprise, and Ultimate. The other two plans are Bigin by Zoho CRM and Zoho CRM Plus. Bigin by Zoho is a pipeline-centric CRM for small businesses. While Zoho CRM Plus bundles Zoho products together and delivers a unified customer experience.4. Keap
If your startup needs an effective yet easy-to-maintain CRM, Keap CRM is your best bet. Its sale and marketing CRM system supporting the integration of over 2,500 popular business applications. The applications include WordPress, Instapage, Zapier, AdEspresso, and others. The CRM is ideal for tech-wary people who love a simpler interface and customizable functionalities. Keap CRM features pre-build reminders, automated emails, and texts to save you time when following up with leads and clients. Keap allows users to close more leads consistently and automate repetitive marketing tasks. The best part is, its migration team often helps business owners transfer their organization’s data from other CRM to Keap at no cost. Recently the company released an additional feature; Automated Text Message Marketing. It helps users reach their target prospects and clients effectively. Once you sign up with Keap, you’ll receive a 14-day free trial. After that, you will need to upgrade to leverage the many features offer by the CRM. The features include reporting tool, a customizable dashboard, and an automated sales pipeline.5. Zendesk Sell
Zendesk is a versatile, robust cloud-based platform providing small business owners with a host of useful CRM tools. In fact, the company was listed as a leader in this year’s Gartner Magic Quadrant Customer Engagement Center. For a monthly fee of just £5 per user, Zendesk will provide you with the best CRM practices and high-quality help and support in the market. The platform focuses on usability, ensuring all team members understand how to use the systems’ tools. Zendesk is easy to use and flexible. Also, it hosts several powerful features and supports the integration of third-party applications. You can customize the system to match any workflow and offer quality tools for recruiting customers and keeping them happy. Other interesting features of Zendesk CRM include:- Email Automation
- Lead tracking
- Customer Analytics
- Forecasting
- Mobile user support
- 360-degree feedback
6. Salesforce
Salesforce is the world’s most renowned CRM provider. It’s the perfect CRM for medium-sized and enterprise businesses, but start ups can also use it.
7. Insightly
Founded in 2009, Insightly provides CRM service to over 1.5 million users and 25,000 companies. Most businesses select Insightly for its intuitive interface and the ability to manage complex sales pipelines.
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